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My favorite online store that also has an actual store in a mall is VonMaur. From a customers perspective it is wonderful. You can navigate the site really easy and they give you a lot of options to search from. But the best thing about shopping online is there is free shipping and returns. Another good thing is that when things go down to their third and final markdown they are relatively inexpensive compared to their original price and this is great because VonMaur carries some designer and more high-end brands. The only thing I dont like about the site is I feel like the pictures of the clothing dont do the garment justice. I know this because I work in the actual store and I compare the pictures online with the physical garments in the store.
VonMaur location stores are great because if you like something you see there but it isnt I the right size they can have it brought in for you from another store and you arent required to buy it. They will also do this for sale items as well, which most stores wont. Another good thing about the store is their return policy because they dont give you a certain amount of days before you can return something, as long as you have the tag and receipt and even if you loose one they are normally able to still do the return, although the people working there dont like finding the information the customer lost.
VonMaur has its own credit card and if you sign up for one there are no late fees or monthly fees or even hidden fees. Basically this should be the last card you pay off, within reason. Cardholders also once in awhile receive a free gift from a vendor the store carries. Having a VonMaur charge makes things easier because they can look up your receipts, you can get cash from customer service using the card instead of using an ATM. If you are purchasing a gift for someone then you can get complimentary gift-wrapping done for you. Needless to say it is a very customer oriented store and tries to make things as easy as possible for the customers.