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Original post /viz/my-first-luuux-order-fake-naked-palette I contacted the Luuux shop and this is what they said: Here you have the copy of the email we have received from our supplier: Thank you for your inquiry. My name is Rob. I am the Customer Relations Manager and this was forwarded to me for resolution. The item ordered was the export version of UD1, without the lip gloss, which sometimes creates confusion with customers. Usually I would just have the item returned, since our customers can return things for any reason within 30 days. However, in this situation, especially with the additional impact on your business, I have gone ahead and partnered with Urban Decay to have them send a full Naked 1 palette directly from their company to the customer. The order number is [########] and I will be following up with you once I am provided the UPS tracking number. I am not going to require a return of the item we sent. It may kept, discarded, or whatever. I hope this resolution is to your satisfaction and I apologize for the inconvenience. Please feel free to contact me with any questions. As you can see the Urban Decay Palette is not a fake, is different The replacement item has now shipped. We work very hard to find good suppliers with original brands. Also with the best customer service. I´m going to leave this ticket open, I want to check that you have recieved your palette and everything is OK Sorry for the inconveniences Putting the fake naked palette aside, Luuux really does have great customer service. images are mine