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My wife bought this dock from a third party seller, and even though the product was shipped by Amazon, it was not a new unit. We should have heeded warnings from other reviewers. It seems all these sellers, or at least the sellers with the lowest price, are selling used/refurbished units (or maybe even fake but there`s no way for me to know for sure) that are defective or customer returns. We placed the order twice and the first time, no USB cable was included (other folks seem to have had the same issue) and the second time the cable included was a generic cheap USB cable, not the one originally supplied by Kensington. No wonder a dock that is usually available for $30 or so in stores is available for half the price here.
I hate to rate this product a 1-star because I feel it doesn`t accurately reflect Kensington`s product quality, but rather our purchasing experience as a result of dishonest sellers.
I find it surprising that it was so difficult to find a reliable dock that was original and brand new. I eventually purchased Dexim DCA192 Single Dock Charger for iPhone & iPod (Black). This was sold and shipped by Amazon. Received a sealed box with all accessories included. This dock works like a charm and I love it.
Hope this information saves you the trouble we went through. Yes, this dock is available at a low price, but there`s a good reason for it.