Free things from Urban Decay?

3 years ago

About half a year ago I finally decided to order the Naked Palette 2 after holding off for so long. A couple of weeks after placing my order, I received a package from Urban Decay, and thought it was the Naked 2 palette. However, on the package my name wasn`t there, and instead there was another name who I`ve never heard of before. I thought maybe they just mixed up the labeling so I opened the box, but what was inside wasn`t my stuff. Weird...

The order number was in the box, so I went on Urban Decay`s website and typed it in to the tracking system. Weird thing #2: the site said this order had reached it`s actual destination (the person on the labeling `s home ) in Texas a few days prior. So then I thought, ok maybe they just mixed up our orders and I`ll call to have them switched. So I found my original order number and looked up the tracking information and saw that my stuff was still on it`s way and was due in a couple of days. Again, weird..

I decided to wait until I got the next package to make sure it was the right stuff, and then call to send back the other stuff. The next package came about 2 or 3 days later, and thankfully it was the right stuff. So then I called UD and told them about what happened, and they said they must have made an extra order with my address and the other woman`s name and products, or mixed up her order , although obviously that customer service rep in particular didn`t know whether the woman received her order correctly. So the final result?? They told me to just keep the products! A very nice offering! So I ended up getting these for free, in addition to what I bought in my actual order.

Soooo, what I got was:

UD Rock palette- a build your own palette that comes with the eyeshadow Rock -which is a shimmery greyish taupe - and 3 extra spots for shadows
UD Single shadow in Uncut- a warm , smoky eggplant shadow
Grindhouse pencil sharpener

So normally this would have costed about over $40, but I was super lucky and UD was nice enough to let me keep the products for free.

Have you ever had an experience like this before? Do you own a UD build-your own palette or the shadow in Uncut?

*pictures are mine
eyeshadow urbandecay uncut urbandecayuncut buildyourownpalette rock rockpalette free freeurbandecay urbandecayhaul makeup makeuphaul

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