First Luuux prize.........

4 years ago

Hello everyone,

So yesterday I received my first prize from Luuux. I had originally signed up to earn the Sigma kit, however while their shop was down I got sick of waiting so I bought myself a set. Good thing too, because when the shop came back up it was impossible to get. However, when I saw that they added in Urban Decay I was so excited. I ordered a Smoked Palette and paid around $18 for shipping/tax, which saved me about $30 on the palette if I were to buy it at a store.

I was so happy to see this in the mail and opened it up right away as Ive been thinking about a look I want to try with it, but sadly it is completely unusable. The mirror is smashed, body is damaged, and an eyeshadow broke and is all over the inside of the palette and other eyeshadows. I would have even just fixed the broken eyeshadow and cleaned up the inside, but due to the mirror being smashed I dont know if there is glass embedded in the shadows now and dont want to risk it. It came in a beat up box and according to the invoice inside it was shipped from There was an order number so Ive attempted to contact them to see if they can exchange it because I really did want this palette.

Needless to say, Im extremely disappointed about this and I hope something can be done to correct it I spent so much time on this site earning those points and this is not a fitting reward.

Has this happened to anyone else?

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